Return and Shipping Policy

Shipping

Your business is important to us!  We do our best to ship items 3-5 business days from purchase. Digital products such as guides and resources are immediately delivered via email and download.

Refunds & Returns

Given the nature of our products they are not eligible for refunds or returns unless they are damaged. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Some types of goods are exempt from being returned.

Non-returnable items:

  • Gift cards
  • Downloadable software products (guides + resources)

To complete your return, we require a receipt or proof of purchase.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@thematrescence.com.

Need help?

Contact us at hello@thematrescence.com for questions related to refunds and returns.

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